We have all had to deal with a technical problem in the past that required us to seek technical support. The problem can vary everywhere, it could be a problem with your printer, computer or anyone you know and maybe even your cell phone. When it’s time to try to get technical support, to get the support you want, here are a few tips on what to do when applying for tech support, or just doing a quick web search.
Explain in detail
This is the main one. I could not help them. This request is standard. It has no details for when. I can already start asking questions like, what does it show you? When did this happen? What were you doing at the time? These are just a few things I can ask someone who is asking for my technical support. You have to tell me what doesn’t work. After finding the answers to these questions I will still have to ask a lot of things like, what does the OS work for? How long have you had it? What does OEM make a computer? Of course, if you are using something other than a computer trying to get technical support fix the questions you will need to answer in your application to suit that piece of technology. Another good thing to include here would be the specs. computer. Tech support will require you to know things like computer CPU and how much RAM you have. All of this is important in case someone else has the same problem with that same RAM company or something like that. If someone had the same problem, it would be too soon for tech support to solve it.
Enter the Model Number for Your Tech Support Application
This can help tech support a lot if they can get a computer model number, printer, etc. Trying to get tech support. In fact, if you install this, they may not even need to request computer information. They will be able to research your model number and find out all that and more about the computer. This is also a great tool to use when searching for Google or other search engines. You can get help or advice from people who know your technology well and have probably encountered this issue in the past and learned how to solve it.
Don’t Be Afraid to Write a Little
If you are submitting your application to a Q&A site or support forum for example do not be afraid to write a good article or two on what goes with this particular type of technology that needs support. If the site has the right people they will read it and they will be able to give you the best support because they actually know at least what is going on.
Include screenshots or video
If possible, try to include screenshots or photos with your requests. If the error has a sequence, you might try trying to find a video on YouTube so people can see what’s going on. Views can always help people know so they don’t have to make their own visuals in their heads. If you have to, don’t be afraid to use the camera and take a screenshot if you can’t get a screenshot. Quality obviously won’t be good if you go down this way, but at least you have a look at those who are trying to help you with technical support.
All in all the main idea here is details, details and you guessed it, a lot of details! If you can get this idea down you will be on track to submit better technical support applications that will get you the answers you need right away. After all, everyone wants the problem fixed, now! I truly believe that following this advice can bring you closer to that goal. Or, another thing, if you can get phone support, do it! That’s a wonderful thing! Phone support lets you define, using your voice power, in real time. So, if that’s an option, use it! Do you have any tips? Leave them as comments!